Account Manager

The Sales Representative is responsible for effective and profitable management of assigned customer accounts. This role is primarily focused on growing and maintaining existing accounts.

Essential responsibilities

• Working with existing customers / indirect channel partners (distributors and partners) to meet service needs, including monitoring of the effectiveness of the applied solutions and equipment maintenance.

• Under direct supervision of the Sales Director developing the opportunities pipeline.

• Outlining, presenting and selling the value of products and services that can benefit customer needs.

• Perform site audits to provide technical and commercial proposals to the end users.

• Analyzing / interpreting results of applied company’s solutions on customer’s sites and reporting any corrective actions to the customer.

• Conducting required training of operating personnel to ensure their understanding of the parameters under which their equipment operates.

• Participating in exhibitions and conferences to promote the company's products.

• Interfacing with assigned external customers for all matters concerning new parts, inside sales and total support, ensuring that both customer and company objectives are met.

• Responding to all customer inquiries in a timely manner on the processing of customer orders, acknowledgements, purchase order amendments and alteration notification.

• Managing activities of supporting organizations to ensure that technical and business problems are resolved in the balanced interest of the company and customer.

• Defining and communicating problems as perceived by the customer.

• Providing liaison between marketing, quality, operations and engineering departments to resolve product field issues.

• Partnering with peers and management to enhance selling techniques and approaches.

• Following and complying with all company policies.