Customer Care Advisor FTC 31st Dec 2026

Customer Care Advisor
📍 Bourne End, United Kingdom (3 days in the office, 2 from home)
🕒 Full-Time, 37 hours per week | FTC Dec 31st 2026
💰 Salary: Up to £31,000 per annum

🎁 Benefits Package:
25 days annual leave plus bank holidays
Enhanced Pension Scheme
Exclusive employee discounts and recognition programs
Eye care and flu vouchers
24/7 virtual GP access and wellbeing services
Refer a Friend rewards
Optional flexible benefits: Private Medical Insurance, Buy/Sell Annual Leave, Group Income Protection, Dental & Travel Insurance, Group Life Assurance, Critical Illness Cover, Personal Computer & Car Leasing Schemes, Cycle to Work Scheme

Ready to make a real difference – not just in your career, but for the planet?

As water technologies experts, we don't just offer jobs – we build careers with purpose. We're on a mission of Ecological Transformation, and we're looking for a dedicated Customer Care Advisor to be the voice of our customer service excellence.

Are you a natural communicator who thrives on solving problems and delighting customers? Do you enjoy being the first point of contact, turning challenges into solutions with empathy and professionalism?

Join Veolia Group, a global leader in environmental services operating across all five continents with nearly 218,000 employees. Specialising in water, energy, and waste management, Veolia designs and implements innovative solutions for decarbonisation, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.

This is an excellent opportunity to develop your customer service expertise, work with a supportive team, and make a meaningful contribution to delivering world-class support in the water treatment industry.

This is an excellent opportunity to develop your customer service expertise, work with a supportive team, and make a meaningful contribution to delivering world-class support in the water treatment industry.

What will I be doing?

First-Line Customer Support:
Be the first point of contact for customers via phone, email, live chat, and web. Listen actively, respond professionally, and ensure every interaction reflects Veolia's commitment to service excellence.

Issue Resolution & Escalation:
Troubleshoot customer queries efficiently, resolve issues where possible, and escalate complex cases to the appropriate teams while keeping customers informed throughout.

Data Management & Accuracy:
Log and maintain accurate customer records, service requests, and interaction details to ensure seamless communication and follow-up.

Technical Support & Service Coordination:
Provide basic technical troubleshooting, register service requests, validate order details, and liaise with internal teams to ensure timely resolution.

Sales Support & Opportunity Identification:
Identify potential sales opportunities and quotation requests during customer interactions, supporting business growth through proactive engagement.

Customer Advocacy:
Act as the voice of the customer within Veolia, ensuring their needs and expectations are understood and met with professionalism and care.

Continuous Improvement:
Contribute to service improvement initiatives by sharing customer feedback and collaborating with the team to enhance processes and customer satisfaction.

What you will bring to the role:
We value attitude, communication skills, and a genuine passion for customer service as much as formal qualifications. The ideal candidate is enthusiastic about helping others and committed to delivering exceptional support.