Scheduler

Job Title: Scheduler

📍 Bourne End (Hybrid: 3 days office, 2 days home)

🕒 Full-Time | Permanent | 37.5 hours per week

💷 Up to £32,000 per annum (depending on experience)

🎁 25 days annual leave plus bank holidays (and your birthday off!) | Comprehensive Pension Scheme | Private Medical Insurance | Access to a Private GP and much more!

Ready to be the backbone of our service excellence – ensuring our engineers are where they need to be, when they need to be there?

As water technologies experts, we don't just offer jobs – we build careers with purpose. We're on a mission of Ecological Transformation, and we're looking for a dedicated Scheduler to help us deliver outstanding service to our customers.

What will I be doing:

Customer Communication & Service Allocation: Receive and act upon customer telephone calls, entering details into the Service Management System (SMS) in accordance with established procedures. Allocate the most cost-effective and suitably qualified engineer to attend site based on local knowledge and engineer skill availability

Technical Knowledge Application: Demonstrate proficient knowledge of technical procedures and work routines specific to the role. Apply this knowledge to ensure customers receive prompt attendance from engineers with the necessary skills and parts to complete required work

Team Utilisation & Planning: Ensure engineers within the team are fully utilised at all times. Forward plan contract visits in accordance with the contract visit schedule and work with National Service Managers and the Scheduling Manager to resolve any conflicting issues that prevent optimal utilisation

Booking Confirmation & Coordination: Confirm booking arrangements for all site visits with customers and appropriate engineers, ensuring all relevant information is provided and customer expectations are met

Issue Resolution & Escalation: Advise National Service Managers and the Scheduling Manager if unable to provide an appropriate response to a customer request or if delays are anticipated. Escalate issues that compromise contract commitments due to lack of engineer availability

Sales & Business Development: During customer interactions, identify and promote opportunities including new contracts/contract renewals, parts/consumables, chemicals, new plant, mobile water services, and associated products/services

Flexibility: Demonstrate a flexible approach to customer and operational requirements, supporting the service team's commitment to excellence and compliance