Client Partner - UK Justice

Role Summary 

The Client Partner is a senior commercial leader responsible for the strategic and financial success of our UK Justice Sub-Sector. They own the full customer relationship, contract portfolio, and revenue performance – ensuring delivery excellence, protecting existing run-rate, and driving profitable growth. 
 
Acting as the single point of accountability, the Client Partner ensures we maximise spend within existing contracts as well as leading pursuits for core opportunities (typically <£20M TCV) and orchestrating specialist pursuit teams for major opportunities. They work closely with Account Managers, the Delivery Organisation, Practice Leads, Pre-Sales, and Partner teams to deliver value for customers and achieve Version 1’s growth objectives. 

Key Responsibilities 

Strategic & Commercial Leadership 

• Own the commercial and contractual relationship for assigned accounts, ensuring profitable revenue delivery and sustained growth. 

• Develop and execute multi-year account strategies that align with customer goals and Version 1’s sector objectives. 

• Lead pursuits for core opportunities (<£20M TCV) and direct specialist hunters for large, complex opportunities. 

• Ensure account-level profitability, customer satisfaction (CSAT/NPS), and adherence to commercial targets (Revenue, TCV, Margin). 

• Drive strategic alignment with Version 1’s partner ecosystem (AWS, Microsoft, Oracle, etc.) to create differentiated customer value. 

Customer Success & Delivery Excellence 

• Work with one or more Senior Delivery Partners to ensure delivery excellence and customer advocacy, recognising that delivery performance sits within the Delivery Organisation. 

• Enable, drive, and track delivery-led selling to expand our footprint within existing contracts. 

• Build and maintain executive-level trust, positioning Version 1 as a long-term strategic partner. 

• Respond proactively to any decline in customer confidence or satisfaction, ensuring issues are addressed collaboratively and transparently. 

Internal Collaboration & Leadership 

• Maintain overall accountability for the account while ensuring joint ownership with delivery counterparts. 

• Where account management support exists, direct and maximise the value of that role to enhance engagement, retention, and growth. 

• Orchestrate the wider team – including Delivery Organisation, Practices, Pre-Sales, Partners, and commercial specialists – to deliver unified account outcomes. 

• Create shared accountability and ensure Version 1 consistently presents as one joined-up organisation to the customer.