Client Service Representative

What You’ll Do

• Greet clients warmly and professionally, creating a welcoming and supportive hospital environment
• Work alongside experienced DVMs, RVTs, and support staff
• Answer incoming calls, respond to inquiries, and provide accurate information about services
• Schedule appointments efficiently while supporting smooth patient flow
• Triage patients appropriately and communicate priorities with the medical team
• Address client questions, concerns, and complaints with empathy and professionalism, escalating when needed
• Maintain accurate client and patient records with strong attention to detail and confidentiality
• Process payments and manage billing inquiries accurately
• Support daily front desk operations, including filing, data entry, and maintaining clean and organized reception and waiting areas
• Communicate clearly with both clients and team members to ensure a positive experience for pets and their people

About You

• Previous experience in a customer service or veterinary front desk role preferred
• Friendly, professional, and compassionate communicator
• Comfortable handling sensitive situations with empathy and discretion
• Dependable, proactive, and team-oriented
• Positive attitude and willingness to jump in wherever needed

Why You’ll Love It Here

• Central Sacramento location – close to freeways, restaurants, and shopping
• Ample parking, including private staff parking behind the hospital
• A small but mighty team that truly supports one another

If you love working with people as much as pets and want to be part of a collaborative, supportive team, we’d love to hear from you!