Premium Lane Attendant

Position Overview

As a Premium Lane Service Agent, you’ll welcome and assist guests using the airport’s premium services. You'll help manage lines, provide directions, answer questions, and ensure a smooth experience at the TSA checkpoints. This role involves standing and walking for long periods and being one of the first people travelers interact with at the airport.

Key Responsibilities

• Greet guests and check boarding passes for Priority status and ensure First Class service.
• Manage lines and guide travelers through the premium security lanes
• Provide directions and answer traveler questions
• Monitor area conditions and report any safety, security, or maintenance concerns
• Assist with kiosks, wheelchairs, and luggage carts
• Use communication devices (radios, phones, tablets)
• Ensure safety procedures are followed and support emergency responses

Requirements

Minimum:

• Customer service skills
• Reliable, self-motivated, and able to work independently
• Flexible with schedule, including early mornings, nights, weekends, and holidays
• Able to stand and walk for most of the shift
• Able to wear a uniform and follow grooming standards
• Good verbal communication and basic use of phones/tablets

Preferred:

• Friendly and calm under pressure
• Experience in hospitality, events, or airport work

Additional Information

• Must be able to obtain airport security credentials (Port of Seattle and TSA clearance)
• No travel required
• Equal Opportunity Employer
• Wage: $20.74 per hour
• Schedule: 6:00 PM – 11:00 PM/12:00 AM
• Days Off: Tuesday and Saturday