Director, Strategic Workforce Planning & Programs
Job Overview
Visa is seeking a seasoned and highly motivated professional to join the Strategy & Operations function within Value-Added Services (VAS) Product Development (PD). In this high-impact individual contributor (IC) role, you will serve as a trusted advisor to engineering leadership, operational excellence, and cross-functional execution to scale and evolve our engineering organization.
This role is ideal for someone who thrives at the intersection of business strategy, technical execution, and organizational design. You will lead critical initiatives, partner with senior leaders, and influence decision-making across a fast-paced, innovative tech environment.
VAS Product Development is focused on diversifying Visa’s revenue by building differentiated products and delivering value-added solutions across multiple payment rails. Our strategy is to increase client value by solving complex, emerging needs through innovative offerings.
This role reports to the Senior Director, VAS Product Development and partners closely with the SVP of VAS PD and the broader leadership team. The Director of Workforce Planning, Location & Space Strategy, and Third-Party Management is a senior leader responsible for ensuring the organization has the optimal talent, geographic footprint, vendor relationships, and operational processes to meet current and future business objectives. This role will lead org-wide workforce planning and execution, location strategies and space allocation while overseeing third-party contractor governance, performance, and compliance.
Additionally, this leader will drive operational excellence through process optimization initiatives, foster vertical PMO alignment and standardization, and oversee university hiring and intern program management to build a sustainable early-career talent pipeline. Acting as a strategic advisor, this person will partner with business leaders, HR, Operations, Procurement, Finance, and PMO teams to optimize workforce capacity, productivity, and cost efficiency
Key Responsibilities
Workforce Planning
Lead the design and implementation of organizational workforce planning strategy aligned with business objective for an org of 4000+
Analyze internal workforce data and external labor market trends to forecast talent needs and identify gaps in skills and capacity.
Partner with the People team and business leaders to develop short- and long-term staffing capability and capacity plans, including permanent employees and contractors.
Oversee workforce dashboards and reporting tools to track key metrics and inform decision-making.
Support change management initiatives related to organizational design, restructuring, or talent redeployment.
Third-Party & Contractor Management
Develop and oversee governance frameworks for managing third-party contractors, ensuring compliance with company policies, legal requirements, and industry standards.
Partner with Procurement and Legal to negotiate and manage contracts, service-level agreements (SLAs), and performance metrics for external partners.
Monitor contractor performance, quality of work, and budget adherence, address performance issues as needed.
Ensure onboarding, training, and offboarding processes for contractors are efficient and consistent.
Drive cost optimization and risk mitigation in third-party engagements.
University Hiring & Intern Program Management
Develop and execute a comprehensive university relations strategy.
Design and manage structured internship programs that provide meaningful work, skill development, and high conversion rates to full-time roles.
Partner with business leaders to forecast early-career hiring needs and align campus recruiting efforts to workforce plans.
Create and maintain an annual intern and graduate hiring calendar, including recruiting events, career fairs, and on-campus activities.
Oversee the onboarding, training, and mentorship programs for interns and university hires to ensure a positive experience and high retention.
Track and report key metrics for early-career hiring
Work with Marketing and Communications to enhance the employer brand among students and universities.
PMO Standardization & Productivity
Drive the adoption of standardized processes, tools, and reporting frameworks across vertical PMOs to ensure consistency and transparency.
Establish and maintain a central repository of best practices, templates, and methodologies.
Define and track productivity metrics to measure efficiency improvements and identify areas for optimization.
Facilitate cross-PMO knowledge sharing and capability building to enhance delivery performance.
Partner with PMO leaders to ensure alignment with strategic goals, business priorities, and resource capacity plans.
Leadership & Collaboration
Serve as a trusted advisor to senior leadership on workforce structure, talent sourcing strategies, vendor partnerships, and program delivery effectiveness.
Foster strong relationships with internal stakeholders and external partners to ensure alignment with organizational priorities.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.