Senior Director, CRM Team Leader

Team Overview
The Japan Client Relationship Management (CRM) team is accountable for managing client relationships with payment ecosystem stakeholders such as banks, financial institutions, platformers, eCommerce companies, wallet providers, etc.

What a Team Leader of CRM does at Visa:
The primary objective for this role is to lead the Account Executive (AE) team within Japan CRM that is responsible for the relationships with some of our largest clients in Japan, to deliver highest value to both client and Visa.  This will center on the team understanding client objectives, business challenges and opportunities and collaborating with internal stakeholders to bring the best of Visa’s capabilities to help grow their businesses. 

Key responsibilities of the role include:

• Understanding client’s business and champion how we support their success: Distill the right vision and strategy for the client relationship in collaboration with cross-functional Visa team members. Key to this is working with client executives to ensure their priorities and operational capabilities are clearly understood and our work plans are clearly aligned with them.  
• Excellent execution of key strategic priorities: Act as a champion for excellence in delivery of the Strategic Priorities defined in the Japan Business Strategy.
• Role modeling “the How”: Be a consistent role model of Visa’s Six Leadership Principles.
• Delivering superior client experience of Visa: Act as the orchestrator of how our client consistently experiences the best of Visa’s global expertise by ensuring that the way that the entire Visa team (not just CRM, not just from Japan) interact with clients is professionally coordinated and clearly aligned to the priorities agreed with the client.  This requires disciplined and committed leveraging of the Visa Client Playbook, of self and all others who work on client relationships.
• Achieving optimal balance of client and Visa’s interests: Continuously lead the team to refine the development and delivery of Visa's solutions for client through disciplined application of Visa’s client partnership model in a way that best balances the support for client to deliver on their priorities and to also deliver on Visa’s performance objectives. This will also include consistently analyzing the Visa business, market trends, regulations and competition to support optimal decision making.
• Maintaining excellent client relationships: Build and maintain highest quality relationships across all levels of our client.  A key element of this is orchestrating systematic engagement of senior Visa executives with the right senior executive clients.
• Driving sales: Driving delivery of a quality sales pipeline for core products and value added services.
• Establish and nurture a world class team: By ensuring the team has the right mix of capability and are motivated to themselves role model Visa’s 6 Leadership Principles while managing team performance including recognizing and encouraging high performance and skillfully and respectfully addressing underperformance.
• Seek new business- in addition to sustaining existing business, seek out and secure new material sources of business.
• Take clear ownership and accountability of the risks of the business and ensure the team are well equipped to effectively manage risk through consistent application of all of Visa’s relevant Key Controls.

Why this is important to Visa
As a business that’s success is primarily driven by how well our solutions deliver results for our clients and how strong our relationships with those clients, the team lead covering our most important client group is a critical role. 

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.