Sr. Manager, Program Management

The Senior Manager, Program Management leads strategic, client‑facing programs by serving as the primary point of contact for enterprise clients and driving delivery excellence across complex initiatives.
This role bridges clients and internal teams, providing end‑to‑end program oversight, executive‑ready reporting, ticket and issue management, and proactive risk mitigation. The Program Manager ensures projects are delivered on time and in scope, supports Quarterly Business Reviews (QBRs), and fosters strong stakeholder alignment, operational rigor, and a collaborative, solution‑driven delivery culture.

Key Responsibilities:

Project & Engagement Management:

• Serve as the single point of contact for strategic clients, acting as a bridge between the client and internal delivery teams.
• Provide regular project and program status reports highlighting progress, risks, challenges, milestones, and timelines to internal and external stakeholders.
• Facilitate weekly internal and external meetings, including agenda preparation, action tracking, and follow‑up communications.
• Manage shared documentation and workflows using Microsoft Teams, MS Planner, and related collaboration tools.
• Create, maintain, and track a Risk, Assumptions, Issues, and Dependencies (RAID) log.
• Support risk identification and mitigation planning, ensuring alignment with timelines, scope, and deliverables.
• Proactively collate anticipated challenges and escalate issues with recommended solutions.
• Ensure programs and projects are delivered on time and within scope.
• Drive adherence to project management best practices and organizational standards.
• Support process improvement initiatives, including AI‑enabled solutions, to enhance efficiency and delivery quality.
• Support and contribute to Quarterly Business Reviews (QBRs) with accurate insights and executive‑ready materials.
• Drive consistent adherence to project management best practices and organizational standards.
• Support continuous improvement initiatives, including the adoption of AI and automation, to improve efficiency and delivery quality.

Stakeholder & Client Leadership:

• Build and maintain strong client relationships through proactive communication and expectation management.
• Ensure high levels of customer satisfaction through transparency, responsiveness, and solution‑oriented delivery.
• Translate client needs into actionable program and project tasks for internal teams.
• Facilitate alignment across cross‑functional teams and stakeholders.
• Serve as a trusted advisor to clients and internal leadership.

Project & Client Risk Management:

• Support risk identification and mitigation planning, including communicating mitigation strategies.
• Monitor delivery progress, timelines, and dependencies to ensure successful execution.
• Proactively escalate risks and issues with clear recommendations and solutions.
• Ensure team members have the tools, information, and support required to succeed.
• Foster a collaborative, transparent, and solution‑driven team culture.
• Promote accountability, clarity, and continuous improvement across delivery teams.

Communication & Reporting:

• Prepare clear, concise, and audience‑appropriate status reports for technical, business, and executive stakeholders.
• Provide regular internal and external updates on program status, risks, milestones, and timelines.
• Enable effective decision‑making through data‑driven insights and summaries.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.