Client Consulting Manager

Team Summary

The Visa Consulting & Analytics (VCA) Manager position, based in Hong Kong will work closely with cross functional teams across the Visa organization to serve major Financial Institutions and merchants. We are looking for motivated individuals who will provide valuable analysis and insights. The person must be results oriented, numbers driven, highly organized, accountable, a team player and must be focused on delivering innovative analytics work.

What a Consulting Manager does at Visa:

Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa’s network clients, including issuers, merchant acquirers and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients.

We apply deep expertise in the payments industry to provide solutions to assist clients with their key business priorities drive growth and improve profitability. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and managing risk.

We are currently looking for a Consulting Manager to support the team on strategic consulting engagements for Hong Kong & Macau.

The ideal candidate is a highly analytical individual with previous strategy, consulting and /or financial experience (payments experience a plus).

Typical projects may include:

• How does a financial institution / merchant increase market share in consumer credit cards?

• How should a credit card issuer or merchant use emerging technology to acquire the best customers?

• How does a financial institution grow their credit card portfolio while mitigating credit risk?

• How does a financial institution optimize their product offering?

• How should a credit card issuer use digital and emerging technology to acquire and retain the best customers?

• How should merchants enhance their loyalty solutions to best suit their customer preferences?

Responsibilities:

• Play a leading role on a team of experienced professionals in delivering strategic consulting services to key Visa clients

• Lead and conduct client engagements / industry research and identify data resources to create custom analytics

• Complete detailed analysis on client data and identify trends and insights from internal and external data source

• Develop client-specific presentations to address client executive needs and deliver presentations to clients and internal Visa partners

• Play an integral role in the development of existing / new consulting solutions and materials to train VCA team members

• Monitor industry trends and contribute to the development of whitepapers on the impact to clients

• Ability to understand client pain points and lead / deliver proposals for consulting opportunities

• Facilitate meetings and workshops as an element of client engagements, to enable creative problem solving and/or transfer domain knowledge, helping clients to realize project objectives across multiple client teams/functions.

Projects you will be a part of:

• Customer lifecycle management diagnostics,

• Assessments of digital product and marketing strategies,

• Development of industry landscape evaluations and best practices

• Optimizing client customer experience and supporting processes

You will have gained a variety of experience in the payments industry, including card issuing, and be passionate about an aspect that you have gained deeper expertise in, be it loyalty, product, credit risk, operations or another vertical. You will comfortably pivot from strategy development to program execution.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.