Trlingual Vendor Management Consultant (SP- ENG-PORT)

The Vendor Management Consultant in the Global Partner Management organization is responsible for managing the relationship and performance of Business Partner Outsourced contact centers by supporting account and program management, documentation, and business operations and related initiatives for Visa services, including Concierge Services, Card Benefits and Promotions in contact centers across Latin America and other regions as needed.  Candidate will be responsible for supporting the business operational needs for Credit Product Offices. This position requires experience in vendor management, account management, operations support, business requirements development, project management skills and cross-functional teaming. The role will require extensive interaction across multiple cross-functional areas, such as Visa Concierge, Visa Credit Product Office, Sales/Account Management, Compliance, and Legal. This candidate will work closely with the business office/product managers and include being the liaison between vendors and product/program owner, where applicable. This includes escalation support, program administration, program expertise, research and analysis for operational issues, fraud detection and overall program operational performance from a business perspective. The position requires the ability to use prior vendor operations management, account management and program management experience.

Reporting to the Director of Global Partner Management, the ideal candidate achieves project goals by engaging effectively with stakeholders at all levels across Visa, including operations management, technical subject matter experts, business partners, vendors, Visa senior management, and Visa client base.

The position will be based at Visa’s offices in Bogota, Colombia.  

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.