Desktop Support Engineer

The Desktop Support Engineer will have responsibility for:

• Providing day to day 1st and 2nd level support for both hardware and software related to End User Computing (including Hardware and Software support, telephony land and mobile, and printers)
• Serve as the point of contact for third-party application support, including opening support tickets, communicating technical issues, coordinating troubleshooting efforts, and following through to resolution.
• Preparing in the desk set up of new joiners and visitors, including PC, phones, network connection and AD account
• Install, configure and maintain workstations hardware and software (Operating system and applications such as Windows 10, Office 2019/365, Bloomberg, Reuters Eikon, etc)
• Manage iPhone, computers, printers, scanners and other hardware
• Follow and maintain applications deployment via SCCM, Intune, other MDM applications
• Support and answer user’s questions in the AMER region as well as support and interact with global support teams
• Document standards and follow procedures
• Will be required to work beyond normal business hours and be on call
• Create and maintain automation and scripts to benefit the helpdesk
• Perform desk moves, including transporting hardware, peripherals, disconnect and reconnect procedures, and cable management