Hotel Receptionist

We are seeking a friendly and organized Hotel Receptionist for a luxury hotel in Saudi Arabia. As a Hotel Receptionist, you will be the first point of contact for guests, providing a warm welcome and ensuring a smooth check-in and check-out process.

Industry:

Hospitality, Tourism & Food Service, Rooms & Guest Services Operations

Responsibilities

• Greet and welcome guests in a friendly and professional manner
• Assist guests with check-in and check-out procedures
• Provide information about hotel facilities, services, and local attractions
• Handle guest inquiries and requests promptly and courteously
• Manage reservations, ensuring accuracy and updating information as needed
• Process payments, issue room keys, and maintain accurate billing records
• Coordinate with Housekeeping to track room availability and guest requests
• Answer phone calls and direct inquiries to the appropriate department
• Maintain a neat and organized front desk area
• Contribute to a positive and welcoming atmosphere for guests

Requirements

1. 
   Previous experience as a Hotel Receptionist or in a similar role is a must
2. Excellent communication and interpersonal skills
3. Attention to detail and organizational abilities
4. Knowledge of hotel reservation systems and point-of-sale software is a plus
5. Ability to handle guest issues with professionalism and empathy
6. Flexibility to work evenings, weekends, and holidays as needed
7. High school diploma or equivalent
8. Problem-solving skills and the ability to handle multitasking in a fast-paced environment
9. Eagerness to contribute to a positive guest experience
10. Team player with a customer-focused mindset