Cards & Payment Manager (Senior Commercial)

Job Purpose:

To manage a portfolio of customers (new and existing) via a set of digital payment solutions.

-       By utilizing telephone/face-to-face sales and marketing techniques to increase market penetration

-       By retaining and maximizing margins generated

-       By introducing new relevant solutions for the market and customers

-       By working closely together with Retail, Marketing, and all other internal stakeholders (local and central) to achieve flawless delivery of the Cards/Payment CVP to customers.

-       By straying abreast of new market evolutions

-       By managing and growing direct line reports to achieve annual targets defined

Dimensions:

a)      Cards sales annual volumes: Penetration rate of 25%

b)      Key Customers: Main players in various sectors

c)      Area: National

d)      Reporting Staff: 2

Principal Accountabilities :

-  Agree, monitor and achieve individual sales targets for both new and existing customers and be accountable for the overall customer performance (margin, growth, named customer CVP, customer churn and trade debtor target),

-  Contribute to exceed team targets through prospecting and support growth of existing customers,

-  Be accountable for personal development and arrange appropriate training to achieve agreed development goals and improve competencies for self and for the reporting team,

-  Develop and maintain good working relationships and contacts at the appropriate levels with the Service Providers to assist sales team to resolve complex issues across functions,

-  Manage the Service Level Agreement with Cards supplier and other key stakeholders

Ensure work within agreed authority levels with credit management, pricing, and debt to ensure that there is minimum risk to the Company

-  Implement cards & payment marketing plan as prepared and agreed with Central Marketing team.

-  Ensure records of all customer interactions and that they are accurately captured in the appropriate systems.

-  Develop strong relationships with key customers and external stakeholders

-  Ensure that is providing the required level of service to customers at the most appropriate cost.

-  Ensure that acts within strict Health & Safety guidelines leading by example and be responsible for proactive HSE issues that may impact the team, the office or customer environments.

-  Report progress of cards portfolio on a monthly basis to direct supervisor and Regional Cards and Payment Manager

-  lead card and payments projects including sleemless customer service experience

Manage the relationship with the payment partner and enhance customer loyalty in order to increase sales volume and customer retention rates on our websites, in close collaboration with the MARKETING and RETAIL departments.

Key Challenges:

-  Pilot various projects related to Payment: Shellcard project, bank partnership, Payment, Loyalty..

-  Ensure 25% + penetration of cards& payments in retail sales

-  Grow key sectors as defined by management; namely the CRT (Commercial Road Transport) sector

-  Understand/Manage relationship between the CRT bulk and CRT card interface

-  Manage and grow team

Competencies required:

• Competency Requirements are based on the Streamline Sell To Business Customer Sales Competency Framework.
• Selling & Negotiating: Mastery Delivers Results: Mastery Coaching & Development : Skill
• Working in and Building Teams : Skill Customer Relationship Management: Mastery Market Awareness :Skill
• Customer Value Proposition :Mastery
• Retail Economics (credit/debtors management) : Skill Retail HSSE standards: Skill
• Develop CVP: Knowledge
• Payments solutions: Skill