Internship - Customer Service Project Coordinator (m/f/d)

🎯 Your Mission

We are looking for a Project Coordinator to support the Customer Service team during the high season and help maintain an optimal level of service quality across our various Call Centers. 
This internship is fully operational, offering deep immersion in Customer Service processes and the daily management of our operations. 

Key Responsibilities:

You will work at the heart of the Customer Service function, with varied and evolving responsibilities: 

• Managing escalations from Call Centers: analysis, prioritization, processing, or coordination with internal teams. 

• Call center management : Coordinate activities with external partner, define and share clear objectives, attend meetings, and monitor performance toward key deliverables and KPIs.   

• Participating in the implementation or adaptation of specific processes, in line with business evolution. 

• Analyzing key KPIs: NPS, DPH, quality, satisfaction, etc. 
  Contributing to reporting and identifying opportunities for improvement. 

• Providing cross-functional support to the Customer Service team based on daytoday needs. 

At Voyage Privé, interns are considered genuine coordinators: 

• Progressive autonomy: you will receive increasing responsibility as your skills develop.  

• Encouraged initiative: improvement suggestions are always welcome. 

• Close collaboration with the entire team. 

We offer you a unique opportunity to discover the behindthescenes of customer experience!