Senior Analyst, Strategic Account Management (Closed)

Applied Business Acumen

Requires knowledge of:

• Industry and environmental factors (e.g., market fluctuations, regulatory or political changes, emerging technologies, and cultural practices)

• Common business vernacular and industry best practices

• Area-specific business domains (e.g., eCommerce platforms)

• Relevant business metrics, data models, analytics, and reporting used to support decision-making

Responsibilities include:

• Supporting the development of business cases and recommendations

• Owning delivery of assigned project activities and tasks

• Supporting process updates and operational changes

• Solving business issues using data-driven insights

• Understanding and applying relevant data and metrics that impact the business

Product Expertise

Requires knowledge of:

• Suite of products, services, and solutions within the assigned business area

• Product features, value propositions, and assortment management

Responsibilities include:

• Demonstrating understanding of product and solution features for simple to moderately complex business areas

• Gaining insight into customer-, seller-, category-, and industry-specific needs

• Explaining product features and value propositions to customers and sellers

• Providing product demonstrations during the sales cycle as needed

• Partnering with stakeholders (e.g., merchants) on product assortment mix and planning

Relationship Management

Requires knowledge of:

• Stakeholder identification, analysis, communication, and engagement techniques

• Stakeholder management tools and effectiveness methods

• Specialized business vernacular and market practices

• Cultural styles and best practices

Responsibilities include:

• Understanding the interests and profiles of key stakeholders

• Analyzing stakeholder needs and sharing relevant information

• Engaging with internal and external business partners on a periodic basis

• Establishing credibility and responding effectively to stakeholder requests

Sales Proposals and Presentations

Requires knowledge of:

• Sales presentation tools and techniques

• Sales lifecycle processes

Responsibilities include:

• Identifying key features of formal sales proposals and presentations

• Recognizing different proposal types and target customers

• Understanding the sales proposal and presentation development process

• Locating and utilizing appropriate tools and resources

Client Onboarding

Requires knowledge of:

• Customer and seller systems

• Customer onboarding methodologies

• System integration concepts

Responsibilities include:

• Driving onboarding efforts for small to medium-sized customers and sellers

• Independently resolving onboarding-related issues and escalating as needed

• Performing root cause analysis for simple to moderately complex onboarding issues

• Highlighting onboarding delays and risks to leaders and stakeholders

• Identifying system integration opportunities between customer/seller and internal platforms

Strategic Account Planning and Forecasting

Requires knowledge of:

• Account planning tools and techniques

• Organizational data sources and customer retention metrics

• Revenue and sales forecasting methods and tools

• Industry trends and estimation techniques

Responsibilities include:

• Leveraging customer and seller interactions to identify cross-selling opportunities

• Sharing relevant product information with existing partners

• Gathering and analyzing data from multiple sources to forecast sales

• Researching product and industry trends to support forecasting efforts

Negotiation Excellence

Requires knowledge of:

• Negotiation strategies and techniques

• Stakeholder management approaches

• Communication best practices

Responsibilities include:

• Preparing and compiling relevant data to support negotiations

• Understanding negotiation drivers, levers, positions, and desired outcomes

• Engaging stakeholders at all levels with clear, position-driven communication

Leadership & Business Impact

• Demonstrates up-to-date expertise and provides guidance to others

• Develops, executes, and improves action plans aligned with business and customer needs

• Builds partnerships to implement business solutions and drive results

• Monitors progress, adapts to change, and capitalizes on improvement opportunities

Values & Culture

Respect the Individual

• Promotes respect, inclusion, and belonging

• Encourages engagement, development, coaching, and recognition

• Builds strong relationships and communicates with impact

Act with Integrity

• Upholds the highest standards of ethics, compliance, and accountability

• Models Walmart values and supports a culture of transparency and non-retaliation

• Supports Walmart’s commitment to becoming a regenerative company

Serve Our Customers and Members

• Puts the customer and member first while delivering results

• Applies data, insights, and an omni-merchant mindset to decision-making

Strive for Excellence

• Demonstrates curiosity, resilience, and a growth mindset

• Seeks continuous improvement and embraces new tools and ways of working