Resolution Specialist

📢 Walmart is looking for a dynamic Resolution Specialist, DC Seller Disputes 📢

Must have hands-on distribution center experience to drive effective dispute resolution and operational excellence. In this role, you will serve as a key liaison between sellers, fulfillment operations, and cross-functional partners to ensure accurate, timely, and fair outcomes.

Key responsibilities:

• Investigate and resolve seller disputes with accuracy, fairness, and full compliance with company policies, ensuring well-supported, data-driven decisions.
• Conduct thorough case reviews by analyzing evidence, identifying fraud or risk patterns, and maintaining detailed, error-free documentation.
• Communicate professionally and clearly in all written reports and seller interactions, maintaining objectivity while demonstrating empathy.
• Identify trends and proactively mitigate risk by recognizing recurring dispute patterns and recommending preventative solutions.
• Collaborate cross-functionally to align on business priorities, execute resolutions efficiently, and support continuous process improvement.
• Uphold ethical standards and compliance by modeling integrity, supporting policy adherence, and contributing to a fair and unbiased dispute resolution process.
   

Compensation: Pay starts at $23.40
Must be located in New Jersey
No sponsorship for an immigration-related employment benefit.