IT Intern

Overview

We are seeking a motivated and detail-oriented IT Intern to join our technology team. This role is ideal for a student or entry-level candidate looking to gain hands-on experience in IT support within a professional environment. The intern will assist in resolving user issues, maintaining systems, and supporting daily technology operations.

Responsibilities

• Respond to and resolve break/fix helpdesk tickets in a timely and customer-focused manner.
• Support end users with Windows domain account issues, Microsoft 365, and Azure-related services.
• Troubleshoot common desktop, laptop, and peripheral device problems.
• Assist with hardware setup, imaging, and basic network connectivity testing.
• Document solutions and contribute to internal knowledge base resources.
• Escalate complex issues to senior IT staff as needed.
• Help maintain IT asset inventory and update system records.

Qualifications

• Currently pursuing a degree in Information Technology, Computer Science, or a related field.
• Basic understanding of Windows operating systems and Microsoft 365 administration.
• Familiarity with cloud identity management tools preferred.
• Strong problem-solving skills and an eagerness to learn new technologies.
• Excellent communication and organizational abilities.
• Ability to manage time effectively while balancing school and work commitments.

Additional Details

• Position is hourly, non-exempt, up to 20 hours per week.
• On-site