IT Business Partner, CRM

Why we are here  
Tony’s Chocolonely is committed to ending exploitation in cocoa. We are an impact company that makes chocolate, not a chocolate company that makes impact. With incredibly tasty chocolate, we lead by example, demonstrating that ethical practices and success can go hand in hand. Through Tony's Open Chain (TOC), mission allies like Albert Heijn, Ben & Jerry's, Jokolade, and Aldi have embraced a fairer, more transparent supply chain for their chocolate too.  
  

What you will do 

You’ll be the strategic IT Business Partner* for our Sales, Product, and Quality teams, helping them turn big ambitions into smart, scalable IT solutions. You’ll challenge business priorities, translate them into a clear technical roadmap, and make sure everything aligns with Tony’s overall IT direction. You will be the IT Product Owner for Hubspot, Specright, House of Wizdom, and other smaller applications. Your main scope for the first year will be focused on the implementation and adoption of HubSpot across teams, bringing all stakeholders together, challenging vendors and ensuring we land processes that work for Tony’s. You’ll manage the backlog, balance dependencies, and keep our IT landscape running smoothly and future‑ready. And yes -budgets, timelines, and value delivery are firmly in your hands.
 

All wrapped up 

• Build and maintain a world‑class IT landscape for Sales, Product, and Quality teams. 

• Lead the HubSpot implementation end‑to‑end: alignment, onboarding, adoption, and continuous improvement. 

• Shape and maintain a technical & functional roadmap that reflects business priorities and IT goals. 

• Lead the delivery of the roadmap for House of Wizdom and Specright together with our partners. 

• Manage and prioritize the backlog to ensure sprint‑ready, value‑driving work. 

• Monitor and manage the annual IT budget, ensuring smart spending and business value. 

• Help prepare and update IT SteerCo for CRM implementation project, ensuring clear decisions and transparent progress.