Miro - Innovation Architect

Innovation Architect

About the Role
The Innovation Architect is a core contributor to MOST, helping customers translate their strategic goals into clear, actionable plans within Miro. This role focuses on diagnosing collaboration challenges, shaping the customer’s 240-hour game plan, and driving sustainable adoption, governance, and innovation across their teams. They operate as a trusted partner to business and technical stakeholders, ensuring customers unlock measurable value throughout their MOST subscription.

Responsibilities

• Lead discovery to understand customer goals, workflows, and pain points; translate findings into a structured MOST game plan aligned to their 240-hour allocation.

• Facilitate vision, alignment, and prioritization sessions to help customers define outcomes, success criteria, and adoption milestones.

• Conduct collaboration, workflow, and workspace assessments; synthesize insights and provide clear recommendations for improvement.

• Design and implement governance frameworks (workspace structure, naming, access, lifecycle, templates) that reduce risk and support long-term scalability.

• Guide customers through change-management initiatives, including communication plans, stakeholder alignment, and rollout sequencing.

• Coach teams on Miro best practices, intelligent templates, AI workflows, and techniques to streamline planning, retrospectives, decision-making, and cross-functional work.

• Facilitate workshops across Agile ceremonies, product development, innovation, research, design thinking, and strategy development.

• Build lightweight prototypes, templates, and reusable workflows that accelerate customer adoption and demonstrate the art of the possible.

• Partner with IT/Admin stakeholders to establish standards, reduce tool sprawl, and drive consistency in workspace setup and governance.

• Recommend process optimizations that increase operational efficiency, improve collaboration quality, and reduce context switching.

• Provide ongoing advisory support throughout the MOST subscription, updating forecasts, adjusting plans, and ensuring hours are used strategically.

• Track progress against milestones and outcomes; flag risks early and help customers re-prioritize work as business needs evolve.

• Collaborate with CSMs, Architects, and Engagement Managers to ensure consistent delivery and alignment across customer stakeholders.

• Contribute to internal playbooks, templates, and delivery assets that improve team leverage and delivery efficiency across Professional Services.

• Stay current on Miro innovations, AI features, and collaboration trends to continuously uplevel customer guidance.