Miro - Technical Account Manager

About the team

The Professional Services organization at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. Our team of strategic advisors, onboarding experts, and technical account managers work side-by-side with customers to transform how they collaborate, build, and innovate—powered by agentic AI and Miro’s world-class platform.

About the role 

We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximize the business value of their investment in Miro. As a TAM, you will act as a fractional strategic advisor—guiding customers through workflow optimization, driving AI-powered adoption, and embedding Miro into their innovation operating models to secure long-term value and partnership.

TAMs are key players in evolving how the world’s most innovative companies Discover, Define, and Deliver new products and services. Operating with a high degree of autonomy, you will combine product knowledge, strategic insight, technical fluency, and change management expertise to drive measurable outcomes for your customers. This is a unique opportunity to be a foundational TAM in our Tokyo office, shaping how key Japanese enterprises leverage Miro for innovation.

What you’ll do 

• Workflow Optimization

  • Guide customers in designing and evolving workflows across the Discover–Define–Deliver innovation lifecycle.

  • Recommend integration strategies and automation opportunities that drive alignment, speed, and business value.

  • Provide guidance on embedding Miro into the customer’s existing systems and ways of working.
    

• Technology Optimization

  • Monitor platform health, engagement, usage patterns, and feature adoption.

  • Deliver proactive, insight-driven recommendations to deepen adoption of Miro’s core and emerging AI capabilities.

  • Assess the customer’s technical landscape to identify opportunities to consolidate tools and harmonize Miro with other widely used platforms.
    

• Change Management & Scaling

  • Equip internal champions with strategies to scale adoption across departments, regions, and teams.

  • Support customer Centers of Excellence (CoEs) with guidance on best practices, governance, and deployment at scale.

  • Navigate organizational change to help Miro become a strategic pillar in innovation initiatives.
    

• Strategic Alignment & Continuous Improvement

  • Collaborate with Customer Success Managers to co-facilitate impactful Quarterly Business Reviews (QBRs), showcasing progress against business goals and demonstrating tangible ROI.

  • You will provide robust adoption reporting and business outcome analytics, influencing customer strategy and reinforcing the value that underpins renewals and growth opportunities.

  • Provide adoption reporting and business outcome analytics to inform ongoing strategy.