Customer Advocacy Specialist I

As a Customer Advocacy Specialist at Wellmark, you will be the trusted voice for our members. In this role, you’ll advocate on behalf of customers by coordinating, researching, and resolving complaints, live escalations, and service experience or disruption reviews in alignment with state, federal, and Wellmark guidelines. You will communicate resolutions directly to customers with clarity and empathy, while also helping them understand their products, benefits, and the tools available to support them.

Success in this role comes from your ability to look beyond the issue at hand. You will partner with business areas across the organization to address concerns and deliver timely, accurate solutions, while also providing valuable feedback on how complaints and inquiries are handled. Your insights will help identify opportunities to improve the overall service experience, ensuring that members feel supported and confident in the care and resources they receive.

This is more than a problem-solving position — it’s a chance to make a meaningful impact on the customer journey. By serving as both an advocate and an educator, you will help strengthen relationships with our members and influence improvements that shape the way we deliver service at Wellmark.