Travel Program Analyst II, Business Operations

Key Responsibilities

• Support day-to-day management of the global business travel program (air, hotel, ground, meetings, and card programs)
• Act as a subject-matter expert for travel technologies (e.g., OBT, expense tools, travel data platforms)
• Support implementation, optimization, and enhancements of travel systems (e.g., Concur Travel & Expense, NDC, APIs, reporting tools)
• Identify opportunities for automation, AI, and process improvements
• Partner with IT and vendors on system integrations, testing, and change management
• Analyze travel spend, compliance, savings, and traveler behavior
• Create dashboards and reports for stakeholders and leadership
• Support audits, data integrity checks, and continuous program improvement initiatives
• Support global rollouts, communications, and training for new tools, policies, and processes
• Assist with Request for Proposals (RFPs), pilots, and transformation projects related to travel and expense