Principal Engineer, Software Development Engineering (Customer Firmware Support)

Be part of a small, dynamic, team of Customer Firmware Engineers within the Hard Disk Drive organization.  The Customer Firmware team is missioned to be the first touch point on technical customer engagements, processes, and technical discussions involving firmware.  Customer Firmware Engineers work closely with validation organizations, firmware development teams as well as multiple Sales related teams.  The ideal candidate will have a passion for helping customers through technical issues, ensuring Western Digital is meeting customer needs and expectations in firmware while thriving in a dynamic work environment where multi-tasking skills are challenged. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• This is position is in the Customer Firmware Support team whose mission is to ensure customer satisfaction on firmware features, HDD qualifications, and on-going support
• The team is responsible for bringing up new HDD products and providing firmware engineering technical support to customers throughout the product life cycle
• Communicate customer status and priorities into upper management
• Develop customer technical material and guide customers through technical discussions
• Lead internal process improvement initiatives through collaborative work sessions and training