Director, IT Business Operations

The Director of IT Business Operations is a strategic leadership role responsible for driving operational excellence across the IT organization. This individual will oversee IT Business Operations including operational reviews, agile transformation initiatives, internal communications, workforce management, and IT events. The ideal candidate combines strong business acumen with deep IT knowledge to ensure the organization runs efficiently, communicates effectively, and continuously develops its talent.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Operational Reviews

• Design, coordinate, and facilitate operational reviews for the IT organization, covering support metrics, system availability, uptime, and service-level performance.
• Partner with IT service owners to establish KPIs, track progress, and drive accountability for operational outcomes.
• Partner with service owners to track execution of key findings.

Agile Transformation

• Lead the IT organization’s transition to sprint-based delivery models, establishing frameworks, tooling, and best practices.
• Define and track agile adoption metrics to measure maturity, velocity, and continuous improvement.
• Coach teams and leaders on agile principles, facilitating change management to ensure sustainable adoption.

IT Content, Communications & Policies

• Own and manage the IT intranet and sites, ensuring content is current, accessible, and aligned with organizational goals.
• Oversee internal IT and company-wide communications, including newsletters, announcements, and change notifications.
• Develop, maintain, and enforce IT policies covering remote work, device management, acceptable use, and related areas.

IT Events

• Plan and execute leadership-focused events including Director Plus Series sessions.
• Organize organization-wide events such as quarterly All Hands meetings and team-building/fun events to foster culture and engagement.

Workforce Management

• Lead workforce assessment initiatives including resource allocation analysis, skills inventory development, and location strategy planning.
• Drive talent development through job architecture design, career pathing frameworks, and competency models.
• Manage the talent pipeline for early-in-career programs, including new college graduates (NCGs), interns, and partnership programs
• Oversee training and development programs to upskill the IT workforce and address emerging technology needs.