Unemployment Claims Analyst

Primary contact between the organization and state unemployment agencies, responsible for receiving, analyzing, determining appropriate documentation, and responding to unemployment claim-related documents and state agency inquiries within regulatory time limits. Works independently to meet daily goals and project deadlines while maintaining a high level of accuracy and technical diligence.

Responsibilities

• Receive and prioritize claims, state agency documents, determinations, and other unemployment-related data.
• File timely claim protests and appeals with state UI agencies on behalf of the company. Review files and hearing notes to assist in drafting written appeals to the Board of Review for unfavorable hearing decisions.
• Provide representation for Westgate Resorts at unemployment hearings. 
• Analyze individual unemployment compensation cases by reviewing company databases, conducting investigative telephone calls, and examining document images to determine appropriate responses to state agencies.
• Transfer completed claim responses to the Unemployment Claims Specialist for imaging and appropriate storage.
• Effectively communicate with Human Resources and company leadership regarding the fiscal impact, strengths, and weaknesses of unemployment compensation cases.
• Respond to internal customers and state agencies with all pertinent information in accordance with mandatory state and organizational compliance guidelines.
• Initiate timely contact, follow-up, and collaboration via telecommunications, in-person communication, telephone, email, and fax with identified organizational leadership to obtain required documentation.
• Establish and maintain professional relationships with state agencies and internal customers.
• Investigate and resolve operational requirements in a timely manner, and coach and assist Human Resources on unemployment compensation topics.
• Assist in the development and delivery of verbal presentations on unemployment compensation compliance training for Human Resources and organizational leadership.
• Perform additional responsibilities as needed to ensure departmental operations and governmental compliance, which may include working outside of normal business hours to accommodate varying time zones.