Tour Desk Agent

As a Tour Desk Agent, you’ll be the friendly face that sets the tone for an unforgettable guest experience! In this front-facing role, you’ll welcome guests with warmth and professionalism, review any pre-arranged incentives, and ensure they’re fully prepared for their upcoming resort tour. Your positive attitude and attention to detail help create a seamless start to the tour process while supporting our sales team's success. If you love hospitality, thrive in a fast-paced environment, and enjoy helping guests feel informed and excited, this is the role for you!

As a Tour Desk Agent, you will: 

• Effectively check guests into and out of the tour assignments for that morning
• Coordinate the general office administration for the Vice President of the VOA.
• Provide clerical assistance to the General Manager and Senior Management as necessary
• Help with routine and special projects for the Vice President, General Manager and/or Senior Management
• Assist with researching, resolving, and documenting internal and external issues
• Compile and distribute daily and weekly statistical data to members of management, including reports and spreadsheet information about the resorts
• Coordinate general office administration including correspondence, photocopying, file maintenance, and supply inventory
• Answer multi phone lines, take messages and answer general questions regarding complaints and inquiries