Gift Room Clerk

Perform full range of teller-type services as it pertains to attraction ticket sales from Westgate Resorts Gift rooms. Maintain ticket and cash bank security through scrutiny of all transactions.

Duties:

• Accurately and efficiently gift qualified customers at the end of the timeshare sales presentation, using the P.O.S. system daily.
• Balance money and ticket bank amounts at the beginning and end of shift.
• Handle discrepancies in gift offers. Call Marketing Liaison, Reservations Manager or Broker Manager for verification.
• Resolve problems/complaints arising from guest misunderstanding of gift offers, ticket features, etc.
• Sell attraction tickets and merchandise. Make reservations for dinner shows as needed.
• Provide basic directions, maps, attractions and area information to the customers as needed.
• Complete daily paperwork accurately and thoroughly. Explain any overages or shortages on closing tape.
• Verify transactions to paperwork to make sure its counterparts to the cash drawer.
• Furnish Marketing Liaisons with a cash bank for refunding non-qualified tours. Balance the bank with the Marketing Liaison at the end of the day.
• Daily clean and secure workplace.
• Reconcile merchandise inventory daily.
• Keep ticket price boards updated.
• Verify each other’s deposits before dropping the deposit on daily bases.