Resort Services Operator

In this role, you’ll handle and route calls, assist guests and team members with accurate information, and ensure service standards are consistently met while supporting daily communication across departments.

As the Resort Services Operator, you will: 

• ​Consistently meet all departmental standards including quality assurance monitoring percentages provided by management.
• Maintains standards as outlined by management on service, delivery, and quality of call content.
• ​Answers, screens, and routes calls including inbound and internal calls.
• ​Produces reports on request of call detail by department, extension, group, or location.
• Supply information to callers and records messages.
• Maintain necessary automated systems and manual processes to insure delivery of wake-up calls. Placement of wake-up calls.
• ​Make nightly courtesy calls as directed.
• ​Receive, log, and secure all guest & internal mail/packages/faxes.
• Maintains and shares information on business changes with co-workers.
• Utilizes desktop software applications to provide service support for call volume at each specific location. This will include the on-line telephone directory.
• Other duties as assigned.

To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English fluently. Additionally, the person must possess and adhere to the following core values: 

• Integrity 
• Passion
• Work Ethic