In House VOA Support Staff

The VOA Support Staff serves as the primary point of contact for all VOA tours returning to the property. This role ensures a smooth and welcoming experience for guests by greeting families, assisting with room assignments, resolving initial room issues, and coordinating with in-house representatives. The position requires strong customer service skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Essential Duties and Responsibilities

• Act as the first point of contact for all VOA tours returning to the property.
• Greet families at the front desk and escort them to their rooms.
• Handle initial room issues promptly and professionally.
• Ensure guest satisfaction and contact the In-House Representative to activate activity cards.
• Complete “Welcome Cards” with the representative’s name and phone number.
• Run weekend check-in reports.
• Assign tours booked on short notice over the weekend.
• Communicate any issues with the VOA Manager.
• Print VOA contracts from CSD.
• Other duties as assigned.