Resort Experience Supervisor

As a Resort Experience Supervisor, you will be responsible for communicating and working with Westgate vendors such as Resort Recreation and Tourism Management (RR & TM), Excursions, Scuba, Tennis, Caricature Artists, etc. In order to facilitate products and services for the Activities department.

As a Resort Experience Supervisor, you will: 

• Coordinate activity and special event programs using themed concepts
• Assist in set-up and breakdown for special events
• Manages subordinate team members in the Activities/Kids Club department
• Assist with training
• Responsibilities include interviewing, hiring, and training team members; planning, assigning and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems
• Organize and update department files
• Plan parties for owners, guests, and team members
• Formulate an environment, which will increase team members’ morale and motivation, and promote team spirit
• Take charge of the department in absence of the manager
• Order, inventory, and distribute logo merchandise and sports equipment
• Prepare daily and monthly records and procedures for logo merchandise, marketing materials and other purchases in accordance with CFI and Westgate Resorts accounting
• Collect daily written reports about the Fitness Center and Game Room
• Organize vendor reports and collect monthly payments
• Write up subordinate team member performance evaluations; ability to enforce disciplinary procedures
• Attend manager meetings and participate in team member orientation tours
• Power and responsibility to cancel various activities when weather or other conditions pose a safety hazard to participants
• Cooperate with recreation and non-recreation personnel
• Act as team leader for Resort Experience Department regarding resort service standards
• Contact person for entertainment regarding special events
• Stock special event supplies on a weekly basis
• Performs weekly inspections of recreational sites
• Replacement of nets, repairing and repainting equipment as needed
• Contact person for contractors regarding repairs and replacement of recreational courts, playground, dock, fitness center, etc
• Ability to design, create and upkeep decorations

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.