Owner Reservations Specialist

Join Westgate Resorts, Where Exceptional Service Meets Incredible Career Growth!

This role offers paid training, performance incentives, and long-term career growth with one of the nation’s largest hospitality companies.

Earn $18.00/Hour During Training (Includes Base Pay + Weekly Bonus) (Performance Based) Access your earned income instantly and manage your money with free financial wellness tools through DailyPay.

• Training Duration: 6 Weeks (4 Weeks Training + 2 Weeks Nesting)
• Training Schedule: Monday–Friday, 9:00 AM – 5:30 PM (Onsite in Ocoee, FL)
• Work From Home Opportunity: Eligible After 90 Days (Hybrid Schedule May Apply Based on Distance) Work schedule from home is 11:30am - 8pm; Weekends required; 2 days off during the week
• After training, this role starts at $16/hr or $16.50/hr for bilingual Spanish-speaking agents, with additional shift differentials with an additional 10% evening differential and 15% weekend differential

As an Owner Reservations Specialist, you’ll support Westgate Resort owners by handling reservations and account inquiries, educating owners on their timeshare usage rights, and delivering a 5-star experience on every call, while driving revenue through reservation bookings, upselling, and meeting performance metrics. 

What You’ll Do:

• Answer and manage inbound and outbound calls from Westgate Resort owners
• Assist owners with booking, modifying, and canceling reservations
• Educate owners on timeshare usage rights and account status
• Process external exchange requests through a third-party partner
• Promote, offer and explain Vacation Guard Travel Protection benefits
• Identify upselling opportunities and recommend products or services that enhance the owner's vacation experience
• Maintain accurate documentation and meet quality/performance expectations
• Use multiple systems and tools to support owners, including:
• MR, Owner Console, Loyalty Console, Alvaria Dialer, Microsoft Teams, SharePoint

Performance Expectations:

• Call volume expectations:
• 30–35 calls per day average
• 40–50 calls per day during peak periods
• Meet monthly reservation booking goals
• Achieve established quality, productivity, and customer satisfaction metrics