Document Processing Specialist - Title & Trade

Westgate Resorts is seeking a detail-oriented Document Processing Specialist - Title & Trade to support our funding, lending, and document management operations onsite in Ocoee, FL. In this role, you will manage collateral documentation between Westgate, custodians, lenders, attorneys, and escrow agents to ensure timely funding, accurate recordkeeping, and compliance with portfolio requirements.

The ideal candidate will possess strong organizational skills, attention to detail, and the ability to research and resolve document-related issues. This position plays a critical role in supporting collateral processing, funding operations, title research, and loan documentation management.

What You Will Do:

• Manage collateral records between Westgate, custodians, lenders, attorneys, and escrow agents.
• Review accounts to identify documentation issues that may delay funding or release of escrow funds.
• Process and execute deeding documents and funding packages required by lenders and escrow agents.
• Coordinate collateral release requests for accounts that are no longer eligible for lender portfolios.
• Track and maintain accounts rejected from the funding process and assist with issue resolution.
• Meet funding deadlines established by management while ensuring compliance with lender requirements.
• Process all incoming collateral-related correspondence from attorneys, custodians, lenders, and external partners.
• Research and resolve title, funding, and collateral discrepancies through detailed document review and investigation.
• Maintain accurate records of recorded legal documents, including book and page information.
• Utilize public records databases to obtain recorded documents not yet received from attorneys or available internally.
• Locate, retrieve, print, and organize documentation using ImageQuest and internal systems.
• Research and locate missing documentation through system comments, electronic records, or archived files.
• Serve as a liaison between attorneys, lenders, custodians, escrow agents, and internal departments.
• Resolve funding exceptions and documentation issues that may impact collateral eligibility.
• Provide regular updates and status reports to management regarding collateral and funding activities.
• Work within the CSM program and other internal systems to support deeding and funding processes.