Earlier Mental Health Response Clinician - Crisis Team

Mō tēnei tūranga - About the role

As an Earlier Mental Health Response Clinician, you’ll be the first point of professional support for people experiencing mental distress, including referrals from Police, Ambulance, crisis mental health support requests and frontline workers seeking expert advice. You’ll use your clinical crisis mental health expertise to efficiently triage calls, assess risk and mental health , provide immediate, culturally responsive support, and guide callers toward safe and effective next steps based on the application of a validated clinical triage tool. You’ll collaborate closely with crisis teams and external partners, ensure accurate documentation,  and may step into shift coordination as your confidence grows. This is impactful, fast‑paced mahi where your skills directly support the immediate mental wellbeing and safety of individuals and whānau across Aotearoa.

Ngā haepapa matua | Key responsibilities

• Efficiently deliver high‑quality mental health telephone triage, deescalation interventions and support planning for callers, ensuring safety, dignity and cultural responsiveness.
• Build rapport quickly with service users and whānau, working collaboratively to create effective support plans and referrals.
• Work closely with Police, Ambulance, crisis teams and other frontline partners to ensure seamless handover, communication and outcomes applying the ISBAR model
• Maintain accurate, professional documentation in line with regulatory and organisational standards. Ensure that consult documents reach the correct clinical team quickly, to support continuity of care. 
• Use clinical guidelines, decision‑support tools and technology effectively to support safe clinical practice, including acting as shift coordinator when required.

Ngā hua mōu | What's in it for you

• A supportive, values‑led team that embraces collaboration, reflection and continuous improvement.
• Work from the comfort of home - No commute, more balance, and the freedom to bring your best self to each shift.
• Access exclusive discounts with Boost and Samsung.
• Purchase up to two extra weeks of leave, giving you more time for rest, whānau, adventures, or whatever fills your cup.
• Be part of a collaborative team working towards better health outcomes for all of Aotearoa.