Emergency Teletriage Nurse or Paramedic

Join an energising environment working on site in the Ambulance 111 Emergency Call Centres in Wellington or Auckland. It's a fresh, connected approach to health care!

Whakarongorau Aotearoa is a fast-growing leader in Aotearoa New Zealand’s telehealth landscape. We bring together a range of national helplines, including supporting the crucial Ambulance 111 Emergency Call Centres.

Mō tēnei tūranga | About the role

As an Emergency Triage Nurse/Paramedic, you'll be offering essential health and well-being support and advice to people right across New Zealand. You'll join a dynamic and specialist team, working in shifts to provide 24/7 support over the phone and online for a range of healthcare services.

• This role will suit those attracted to working autonomously and independently to apply their well-honed triage skills.
• Provide secondary triage to patients who may not require an ambulance, however may need alternative care pathways or self care advice
• Triage patients over the telephone, to assess and help callers take appropriate action, or utilise the correct level of care for a given problem
• Give advice and support that respects backgrounds and cultures
• Comply with nursing or paramedic codes of conduct and best practice, including respecting patient confidentiality, privacy and individual needs
• Record caller information in our database and following our clinical guidelines and using decision support software