Mental Health & Addictions Advisor

Mō tēnei tūranga | About the role

The Mental Health and Addictions Advisor role is dynamic, meaningful, and fast paced. You will work as part of a collaborative 24/7 shift-based team (minimum 0.6 FTE) supporting a range of essential National Telehealth services, including alcohol and other drugs, mental health and depression support, gambling harm, and counselling services. 

In this role, you will provide brief emotional support, identify risk, develop support plans, and support tāngata whai ora in the moment. You will have experience supporting people experiencing mental distress and addiction challenges, and experience supporting individuals to access urgent services when required. Your practice will be trauma informed, recovery oriented, culturally safe, and grounded in values-based practice. 

We are currently looking for kaimahi to work across the roster evenings and overnights on set shift between 3:30pm to midnight and 10.30pm to 7am 

Ngā haepapa matua | Key responsibilities

• Provide mental health and addictions support including assessment, brief emotional support, support planning, advice, referrals, and risk identification  
• Work alongside tāngata whai ora to identify strengths, protective factors, and practical next steps 
• Support individuals to access urgent services when needed 
• Deliver culturally responsive, trauma informed support aligned with Te Tiriti o Waitangi 
• Communicate effectively with tāngata whai ora via phone, SMS, email, and online chat platforms 
• Accurately document information using organisational IT systems 
• Contribute to continuous quality improvement and uphold ethical and professional standards 

Ngā hua mōu | What's in it for you 

• A supportive and collaborative working environment 
• Ongoing professional development and reflective practice opportunities 
• The opportunity to contribute to equitable wellbeing outcomes across Aotearoa 
• Access to kaimahi benefits and retail discounts 
• Meaningful mahi within a values led organisation 
• Opportunity for flexible/hybrid working