Mental Health & Addictions Professional

Mō tēnei tūranga | About the role

The Mental Health and Addictions Professional role is dynamic, diverse and fast paced and you will be working as part of a collaborative 24/7 team shift based team. You will provide comprehensive mental health and addiction support brief therapeutic interventions emotional support, risk assessment and de-escalation, and support planning for tāngata whai ora accessing a range of National Mental Health and Addiction Telehealth Services. You will practice within the ethical frameworks of your registration body, applying trauma informed, recovery oriented, and values-based approaches. You will support individuals to access urgent services when required and maintain strong system navigation capability across Aotearoa’s health landscape. This role requires a practitioner who can balance clinical depth with accessibility providing safe, responsive support in a fast-paced virtual environment. 

We are looking for kaimahi to work part‑time (0.8 FTE) across a roster of set evening and overnight shifts, between 3:30pm–12:00am and 10:30pm–7:00am.

Ngā haepapa matua | Key responsibilities

• Provide brief Mental Health and Addictions support interventions, support planning, advice, sign posting and referrals 
• Communicating with tāngata whai ora via phone, email, SMS and webchat 
• Providing coaching and clinical support to MHA kaimahi as requested.  
• Maintain accurate and timely documentation in line with professional and organisational standards 
• Participating in continuous improvement of quality and service developments, always ensuring ethical service delivery.  
• Identify and respond to risk, supporting tāngat whai ora to access urgent services when required 
• Ensure practice is trauma informed, culturally responsive, and aligned with Te Tiriti o Waitangi 

Ngā hua mōu | What's in it for you 

• Work from home anywhere in Aotearoa New Zealand 
• A supportive, clinically robust telehealth environment 
• Opportunities to contribute to service development and clinical leadership 
• Ongoing professional development and reflective practice support 
• The opportunity to influence equitable mental health and addiction outcomes nationally