Kaitohutohu Matua Taitōkai me te Tūkino Whānau | Family & Sexual Harm Senior Advisor

Mō tēnei tūranga - About the role 

This role provides support via various helplines (Shine, Family Violence, Elder Abuse, NZDF4U, Family Services Directory, and Safe to Talk/Kōrero mai ka ora) operating 7 days a week, including holidays. We encourage applicants with experience in Kaupapa Māori or Māori models of care.

The role is located in Auckland, Wellington, or Christchurch offices, but we're open to discussing Work From Home or hybrid options for experienced candidates. Full-time or part-time applicants are welcome.

Ngā haepapa matua - Key responsibilities 

• Risk assessment followed by appropriate safety planning and referrals
• Providing non-judgemental support and psychoeducation within the context of family and sexual harm
• Engaging with callers using multiple communication channels such as phone, email, SMS and online chat
• Supporting callers when they are experiencing a high-risk situation
• Communicating with external agencies (including emergency services)
• Accurate documentation of notes and relevant information on various databases
• Supporting other team members in the Family and Sexual Harm Team during risk calls / risk engagements and providing de-briefing support where needed
• Participating in quality improvement and service developments to ensure effective and safe service delivery
• Supporting the Family and Sexual Harm team and providing overflow support as required
• Required to be able to answer calls, emails, SMS and online chat for our other Family and Sexual harm services