Quality Support

Mō tēnei tūranga | About the role

As a Quality Support Officer, you’ll play a key role in how we manage and learn from feedback across the organisation. You’ll coordinate complaints, incidents and requests for information end-to-end, ensuring they’re recorded, investigated and responded to in a timely, accurate and empathetic way. Working closely with clinical and operational teams, you’ll support reviews, maintain high-quality records in Logiqc, and help identify insights that drive continuous improvement and safer outcomes for tāngata whai ora and whānau.

Ngā haepapa matua | Key responsibilities

• Manage and coordinate feedback including complaints, incidents, compliments and requests for information
• Ensure all feedback is accurately recorded and maintained in the Quality Management System (Logiqc)
• Support the timely review and resolution of feedback in line with policy and legislative requirements
• Liaise with internal teams and external stakeholders to gather information and support investigations
• Prepare clear, accurate and empathetic written responses to complainants and other stakeholders
• Support reporting and audit processes, including maintaining accessible and high-quality records
• Contribute to improving feedback processes and systems across the organisation
• Support a culture of quality, learning and continuous improvement

Ngā hua mōu | What's in it for you

• Enjoy a supportive, hybrid working environment with regular work-from-home days each week
• Be part of a collaborative team working towards better health outcomes for all of Aotearoa
• Benefit from birthday leave and a half-day off every month to prioritise your wellbeing
• Access exclusive discounts with Boost and Samsung