Key Account Development Manager

Mō tēnei tūranga | About the role

The Key Account Development Manager plays a critical role in strengthening Whakarongorau presence, relationships and growth opportunities across priority customer organisations. Reporting to the Chief Commercial Officer, this role works closely with Executive leaders, operational teams, and subject matter experts to identify, shape and progress opportunities that contribute to commercial growth and improved customer outcomes.

You'll develop deep understanding of customer priorities, commissioning intentions, stakeholder networks, and emerging sector opportunities. Through structured account planning, stakeholder engagement, opportunity development, and procurement activity, you'll help position Whakarongorau as a trusted partner within the health and social sector (including Health NZ/Te Whatu Ora, ACC and Ministry of Social Development).

This role will be focused on expanding our engagement footprint, building strategic relationships, and supporting the successful progression of growth opportunities. You will act as a connector across customers and internal teams, ensuring valuable insights, opportunities, and market intelligence are translated into future services, partnerships, and sustainable organisational growth, 

Ngā haepapa matua | Key responsibilities

• Develop and maintain account plans that support growth across priority customer organisations.
• Build and strengthen relationships with key stakeholders and decision makers.
• Identify, assess, and progress opportunities for service expansion, new offerings, and strategic partnerships.
• Lead and coordinate procurement activity, including proposals, tenders, and funding opportunities.
• Maintain a pipeline of opportunities and support their progression from concept through to implementation.
• Gather and share customer, market, and sector intelligence to inform commercial planning and decision-making.
• Coordinate engagement and opportunity development activities across commercial, operational, clinical, and digital teams.
• Support the successful positioning of Whakarongorau as a trusted and valued partner within the health and social sectors.

Ngā hua mōu | What's in it for you

• Enjoy a supportive, hybrid working environment with regular work-from-home days each week
• Be part of a collaborative team working towards better health outcomes for all of Aotearoa
• Benefit from birthday leave and additional leave
• Wellbeing support including EAP and a half-day off every month
• Access exclusive discounts with Boost and Samsung