Clinical Quality Consultant - Program Admin General Medicine

Reporting to the Director, Acute General Medicine, the Clinical Quality Consultant plays an integral role supporting Acute Medicine at Osler.

Accountabilities: 

• Lead program QI project working groups
• Collaborate with clinical services managers and clinical educators through monthly meetings focusing on designing and implementing program initiatives, creating opportunities for standardization across sites
• Coordinate meetings with multiple stakeholders, including setting meeting objectives
• Develop and communicate project plans and updates to relevant stakeholders, including identifying risks and barriers
• Promote inter-professional, multi-program/service relationships through collaborative extended stakeholder engagement
• Provide just in time training regarding best practice, quality improvement initiatives, processes and standards in collaboration with clinical educators
• Mentors, coaches and encourages team members to participate in meeting quality standards in the provision of excellent care as well as project work
• Continuous quality improvement management
• Participate in the identification, reporting and prevention of risks through medical chart audits and quality of care case reviews
• Initial investigation, coordination and presentation of quality of care reviews and action plans within Acute General Medicine, offering guidance and support to staff and physicians and overseeing interventions established, education of staff and dissemination of learnings
• Promote and participate in corporate/organizational quality improvement initiatives through active committees and working group engagement s (i.e. safe medication practices, antimicrobial stewardship, organ and tissue donation, quality lead forum, unit-based councils, and program based quality review committees) representing Acute General Medicine, and incorporating learnings and best practice into program plans or initiatives
• Analyze and report trends/themes in patient incidents to identify and lead opportunities for quality improvement initiatives
• Identify and pursue opportunities for pilot projects and proposal development
• Lead quality and process improvement initiatives, including workflow redesign, LEAN events and leveraging other quality improvement mechanisms
• Establish and oversee the scope of work for the program quality council
• Liaise with other Osler corporate quality and risk stakeholders
• Program project coordination and management
• Lead and guide stakeholders through the process of the project development, implementation and evaluation, utilizing a structured framework
• Ensure organizational document approval and dissemination of quality improvement initiatives, including policies, procedures and order sets in collaboration with program leadership and clinical education and practice
• Collaborate with program leadership, staff and physicians to assess team readiness for implementation and coordinate multiple project timelines
• Communicate routinely with the project stakeholders to ensure the goals, objectives and timelines of the project are achieved
• Identify and communicate changes to best practices, policies and standards to program leadership, staff, physicians and relevant program partners/stakeholders, in collaboration with the clinical practice and education team
• Elevation of practice and Accreditation
• Provide oversight and coordination of processes to ensure compliance with Accreditation Canada Qmentum program guidelines and standards, priority processes, and required organizational practices in alignment with corporate Quality roadmap
• Assist with the assessment, planning, implementation, and evaluation of preparedness activities, including establishing of the program quality roadmap, program Accreditation subcommittee, conducting mock survey tracers to evaluate readiness and identify the interventions required to improve compliance and preparedness, in collaboration with program leadership, clinical practice and education, staff and physicians
• Complete required corporate reporting of Accreditation preparedness, including preparation and delivery of presentations to respective Accreditation or Quality lead forums (monthly or ad hoc)
• Data management
•  Data mining, extraction, analysis, interpretation, presentation and dissemination that enables decision-making
• Disseminate performance documentation to program leadership for follow up to sustain all quality initiatives and public reporting processes
• Develop monthly quality indicator reports for staff, physicians and program leadership to monitor program performance and quality improvement initiatives in collaboration with Organizational Performance teams
• Leverage patient incident reporting system and stakeholder feedback to identify practice issues/trends
• Lead and promotes clinical quality excellence
• Assist program leadership in informed decision making through a strategic view of data and information
• Collaborate in research initiatives as they apply to the program
• Guide, support and communicate best practice to staff and physicians
• Collaborate and participate in corporate/organizational quality improvement initiatives as representative of Acute General Medicine
• Collaborate with all members of the inter-professional team to promote and encourage clinical quality excellence