Confirmation Specialist
Full-time (Individual Contributor) 21.5 - 21.5 USD bi-week-salaryJob Overview
One Goal, One Passion - Growth is Everything at Window Nation
Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.
One Goal, One Passion - Growth is Everything at Window Nation
Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.
Core Responsibilities
- Calling customers to confirm appointment dates, times, and details
- Reviewing and updating customer and appointment details to ensure data accuracy and eligibility requirements
- Communicating clearly about reschedules, cancellations, or changes
- Updating and documenting call outcomes accurately in company systems and databases
- Partnering with sales and scheduling teams to share updates with customers and finalize appointments, while keeping calendars accurate
- Answering questions and resolving basic scheduling issues
- Delivering a courteous, professional, and positive customer experience on every call
Basic Qualifications
- High school diploma, GED, or equivalent
- 6+ months of experience in a call center, customer service, sales support, or similar customer-facing role
Preferred Qualifications
- Clear and professional phone communication
- Strong attention to detail and accuracy in data entry and documentation across multiple systems
- Ability to multitask in a fast-paced environment
- Comfort using computers and Microsoft Office tools
- Good judgment and the ability to work independently
- A positive, team-focused attitude
Work Schedule
We're looking for candidates who can meet the following work schedule onsite at our Fulton, MD Headquarters:
3 days per week (M-F) from 8:00 am - 7:00 pm
1 day per week (M-F) from 12:00 pm - 9:00 pm
Saturday schedule from 11:00 am - 8:00 pm
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Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.
At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.