Administrative Support Officer - ActionStep (#4mcyh)

In this role, you will provide essential administrative support to our property and conveyancing team, ensuring smooth operations and efficient processes.

• Assist in preparing and organizing property documents

• Coordinate property inspections and appointments

• Communicate with clients and stakeholders professionally

• Manage and update property databases and records

• Support the team with general administrative tasks

Responsbilities

• Monitor and manage PEXA workspace stages, ensuring all tasks are completed in a timely manner

• Preparation of Settlement Statements ahead of settlement following up any outstanding information

• Assist with the preparation and completion of data required within PEXA

• Coordinate with lawyers, conveyancers, and external parties to ensure settlements proceed without delay

• Troubleshoot basic PEXA, client & QRO issues or escalate technical concerns as necessary

• Contact clients to request missing information, documentation, or signatures as required for matters

• Maintain polite and professional communication with clients via phone, & email

• Follow up outstanding client responses in line with internal timelines and escalate where necessary

• Provide regular updates to legal staff on the progress of client follow-ups

• Accurately input and maintain client and matter data in the Actionstep Practice management system

• Scan, save, and file incoming documentation in accordance with firm procedures

• Assist with preparation of standard letters and documentation using firm templates on Actionstep such as first letters and final letters

• Support lawyers and conveyancers with administrative tasks related to property transaction