Operations Coordinator

We are seeking an Operations Coordinator – Asset Management Services to join our national AMS team. This role is ideal for a structured, detail-oriented professional who thrives in a fast-paced corporate environment. You will provide administrative and coordination support to the Chief Operations Officer, manage key operational processes, and help strengthen communication, compliance, and efficiency across the AMS function.

Responsibilities

Operational Support

• Draft, review, and prepare correspondence, reports, presentations, and other documentation to company standards.

• Provide general administrative assistance, including photocopying, scanning, collating, and filing.

• Coordinate team meetings, including scheduling and booking meeting rooms.

• Arrange travel and accommodation for the COO and AMS team.

• Write, design, and finalise policies, procedures, and process maps for review and approval.

• Prepare and distribute the monthly Aged Debtor Report, including commentary and collating feedback from State Heads and Account Directors.

• Support internal audits of real estate licensing compliance.

• Manage the AMS SharePoint site, including graphics, design, and content updates.

• Maintain AMS quality documentation in Resolve, supporting implementation and communication to the business.

• Provide administrative support during major transitions within AMS.

Relationship Management

• Build and maintain strong relationships with internal stakeholders, including the national service line team, managers, and employees.

• Build and maintain professional relationships with external stakeholders, including clients and contractors.

• Liaise with internal and external stakeholders in a timely, professional, and efficient manner to ensure expectations are met or exceeded.

Projects & Continuous Improvement

• Undertake assigned projects and process improvement initiatives to agreed timeframes and standards.

• Contribute to continuous improvement of operational systems, documentation, and workflows.

Compliance & Risk Management

• Work within organisational requirements for compliance, governance, and risk management.

• Ensure completion of all compulsory compliance training prior to deadlines.

• Act within relevant laws and statutory requirements applicable to the role.

Skills & Qualifications

• Tertiary qualification in Administration, Business, or related discipline.

• Intermediate to advanced proficiency in Microsoft Word, Outlook, PowerPoint, and Excel.

• Excellent verbal and written communication skills.

• Proven administrative and team support experience in a corporate or operations environment.

• Strong time management, organisation, and prioritisation skills.

• High attention to detail and accuracy.

• Professional, proactive, and approachable manner.

• Ability to work independently under minimal supervision.

• Flexible and adaptable in a dynamic work environment.

• Team player with a positive “can-do” attitude and commitment to task completion.