Senior Systems/Project Engineer

The Senior Systems / Project Engineer is responsible for leading technical solution design, deployment, and support across Fortify Technology’s managed clients, with a primary focus on Microsoft 365, Intune MDM, and digital transformation projects. This role bridges the gap between engineering and delivery — providing senior technical oversight, executing client projects, and driving platform standardisation across Fortify’s managed environments.

Key Responsibilities

1. Solution Design & Implementation

• Architect and deliver Microsoft 365-based solutions including Exchange Online, SharePoint, Teams, and Entra ID integration.

• Design and deploy Intune MDM and Autopilot for endpoint standardisation, compliance, and automation.

• Deliver hybrid identity, device management, and zero-trust architecture projects.

• Plan and execute digital transformation initiatives including migrations from legacy infrastructure to modern cloud-first environments.

2. Project Delivery - Manage end-to-end technical delivery for assigned client projects.

• Produce detailed implementation plans, configuration documentation, and risk assessments.

• Liaise with vendors, stakeholders, and clients to ensure clear expectations, scope control, and successful outcomes.

• Maintain project documentation within Fortify’s PSA (HaloPSA) and knowledge systems.

3. Systems Engineering & Support Escalation - Act as Tier 3 escalation point for complex technical incidents.

• Maintain and optimise client environments within best-practice frameworks.

• Support proactive maintenance, patch management, and monitoring initiatives through Fortify’s RMM and SOC platforms.

• Participate in after-hours maintenance windows and on-call escalation roster as required.

4. Security & Compliance

• Implement and enforce device compliance, Conditional Access, MFA, DLP, and encryption policies within Microsoft 365.

• Ensure solutions align with ISO 27001, Essential 8, and Fortify’s internal governance standards.

• Work closely with the SOC team (Adlumin) to improve monitoring, alerting, and remediation workflows.

5. Technical Leadership & Mentoring

• Provide technical guidance to junior engineers and support technicians.

• Contribute to standard operating procedures (SOPs), configuration baselines, and technical documentation.

• Participate in internal reviews to improve Fortify’s service delivery, automation, and client experience.

Key Skills & Competencies

• Strong communication skills and ability to translate technical concepts into client-friendly language.

• Proven experience leading complex technical projects end-to-end.

• Deep knowledge of Microsoft 365 ecosystem including:

• Entra ID (Azure AD)

• Intune MDM / Autopilot

• SharePoint / OneDrive / Teams

• Conditional Access / Compliance / DLP

• Microsoft Defender for Business / Endpoint

• Sound understanding of Windows Server, Active Directory, DNS, and hybrid connectivity.

• Experience with scripting (PowerShell preferred) for automation and reporting.

• Exposure to RMM/PSA platforms such as HaloPSA and N-Central highly regarded.

• Familiarity with SOC, SIEM, and security event management tools (Adlumin, etc.) is advantageous.

Qualifications & Experience

• Minimum 5 years in systems engineering or IT project delivery roles.

• Microsoft Certified (MCSA, MS-700, MS-102, or SC-900+ desirable).

• Proven project experience deploying Microsoft 365 and Intune solutions.

• Experience working in or supporting Managed Service Provider (MSP) environments preferred.

Core Attributes

• Analytical problem solver with strong attention to detail.

• Self-motivated with the ability to operate autonomously.

• Client-centric and outcome-driven mindset.

• High standards for documentation, process, and quality of work.

• Passion for technology transformation and continuous improvement.

Performance Indicators

• On-time, in-scope delivery of client projects.

• Client satisfaction and successful adoption of deployed solutions.

• Reduction in recurring technical issues through standardisation and automation.

• Contribution to Fortify’s documentation, security posture, and process maturity.

• Positive feedback from peers and management regarding collaboration and leadership.