Logistics Operator (Outbound Returns)

• Download and analyze daily data from the Transportation Management System (TMS)
• Track and trace shipments in transit using carrier web trackers and email communications
• Manually upload Proof of Delivery (POD) documents to the TMS to support carriers as needed
• Validate PODs to ensure they are signed by receivers, correspond to the correct shipments, and are properly transferred from TMS to SAP
• Identify and report deliveries with Over, Short, or Damaged (OSD) notations on PODs to the CSR team
• Summarize and document issues or exceptions within the TMS
• Generate ad-hoc reports and support the monitoring of Customer Service Representative (CSR) Group Key Performance Indicators (KPIs)
• Accurately perform data entry tasks and maintain organized records
• Develop a thorough understanding of internal logistics processes to support carrier education
• Stay current with logistics industry standards and best practices
• Communicate all ongoing issues, exceptions, and concerns to the Team Leader in a timely manner

Pay rate: $25 - $27/hr. (D.O.E)