Job Overview
- Manage and process all damage-related claims, covering both finished goods and raw material components in the warehouses
- Identify, investigate, and document damages (handling, transportation, storage, production, etc.)
- Coordinate claim resolution with internal departments including production, logistics, quality, warehouse, and finance
- Prepare and submit claim documentation to internal departments, vendors, carriers, and other interested party
- Track claim status, recovery progress, and closure timelines
- Maintain comprehensive claim records and develop periodic damage and claim trend reports
- Support internal audits and compliance requirements related to damage and claim management
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