Job Overview
- Develop and maintain strong relationships with carriers (asset‑based carriers, owner‑operators, and small fleets) to build a reliable capacity network for key lanes and customers.
- Source, qualify, and onboard new carriers in alignment with company compliance, safety, and insurance standards, leveraging TMS tools such as Aljex and integrated carrier onboarding solutions.
- Negotiate spot and contract rates with carriers daily to meet or exceed margin targets while ensuring service requirements are met.
- Match the right truck to the right load based on equipment type, location, transit time, and service expectations, using internal load boards and external marketplaces as needed.
- Execute and manage shipments from tender to delivery, including dispatching carriers, confirming appointments, and communicating pickup/delivery instructions.
- Utilize digital visibility tools such as MacroPoint and MyCarrierPortal to enable real‑time tracking, monitor ETA, and maintain high tracking compliance across active loads.
- Proactively track and trace shipments, identify exceptions, and resolve service issues (delays, breakdowns, missed appointments, OS&D) while keeping customers and internal teams informed.
- Update and maintain accurate records of carrier profiles, rates, load details, communications, and status updates in the TMS (e.g., Aljex) and related platforms.
- Collaborate closely with customer sales, operations, and accounting to support pricing, capacity planning, claims resolution, and on‑time invoicing.
- Meet or exceed daily/weekly activity and performance metrics, such as outbound calls, loads covered, margin per load, and tracking compliance.
- Manage order entry and create orders for customers through systems, phone, and email as needed.
- Exercise discretion and independent judgement with respect to handling difficult situations and provide timely escalation and/or feedback to direct supervisor regarding service failures, customer complaints, or any other matters requiring attention.
- Meet departmental and personal profit margin goals
- Performs other special projects and task as assigned
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