Logistics Operations Coordinator - Bilingual (English/Korean)

Management Reporting & Leadership Support

• Prepare reports and performance summaries for management review
• Support the Group Leader and Sales Team Leader in daily tasks and strategic initiatives
• Assist in sales performance tracking, revenue analysis, and business reporting

Customer Response & Pricing Quotation

• Respond promptly to customer inquiries and service requests
• Prepare freight rate quotations and pricing proposals
• Support rate negotiations and contract-related documentation

Inside Sales & Customer Account Management

• Conduct inside sales activities for existing and potential customers
• Manage and update CRM systems and sales databases
• Track sales pipeline progress and follow up on leads and opportunities

Customer Complaint Handling & Internal Job Support

• Follow up on customer complaints and coordinate resolutions
• Communicate with relevant departments to ensure timely issue resolution
• Support internal operational tasks related to sales orders and shipments

Cross-Functional Coordination (Sales & Operations)

• Coordinate communication between Sales and Operations teams
• Collaborate with Pricing, Legal, and Finance teams on business cases and contracts
• Support cross-departmental projects and new business implementation

Sales Materials & P&L Analysis

• Assist in preparing sales materials, proposals, presentations, and reports
• Conduct P&L simulations and profitability analysis using Excel
• Support pricing strategy evaluation and margin analysis

Market Research & Business Development Support

• Conduct market research to identify potential clients and industry trends
• Support partnership development and new business opportunities
• Assist in organizing client meetings and business development activities

Administrative & Process Improvement Support

• Provide daily administrative and operational support to Sales and Operations teams
• Contribute to improving internal workflows and productivity
• Support initiatives to enhance customer satisfaction and service efficiency