POS Application Manager - Bilingual (English/Korean)

We are seeking an experienced and results-driven POS Application Manager with a proven expertise in Point of Sale (POS) system implementation and management. The ideal candidate will lead cross-functional technology initiatives, manage end-to-end POS projects, and ensure seamless integration of IT solutions.

Key Responsibilities

• Lead the planning, execution, and delivery of POS system implementation and upgrade projects across multiple franchise locations.
• Collaborate with cross-functional teams including Operations, Finance, and Marketing to align IT solutions with business objectives.
• Manage vendor relationships, negotiate contracts, and oversee third-party service providers for POS hardware and software.
• Ensure system reliability, data integrity, and compliance with data privacy and security standards.
• Provide technical leadership and support for store-level IT infrastructure, including network, hardware, and troubleshooting software.
• Develop and maintain documentation for system configurations, workflows, and standard operating procedures.
• Analyze business requirements and recommend technology solutions to improve operational efficiency and customer experience.
• Monitor and manage IT budgets, project timelines, and resource allocation.
• Train and support staff on POS systems and related technologies.
• Stay current with industry trends and emerging technologies relevant to retail IT.